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Elements and Performance Criteria

1. Maintain system software
   • Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced
   • Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems
   • Monitor system data levels to determine whether system performance is consistent with predetermined standards
   • Troubleshoot the system, if required, with appropriate system tools
   • Monitor and retune the system to improve performance
2. Set up and manage system files
   • Evaluate system requirements and monitor the appropriateness of file and folder structures
   • Use appropriate administration and tools to create file and folder structures
   • Set security, access and sharing of file system to meet requirements
   • Identify virus protection requirements of the network in line with policies and organisational requirements
   • Scan system for viruses and remove detected viruses
   • Test file system to ensure appropriate access is available to user groups
   • Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs
   • Document the file system created according to organisational guidelines
3. Monitor and manage system usage and security
   • Monitor user access against user access levels
   • Review security requirements for user and data to be stored on network
   • Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes
   • Implement a system to provide backup and to restore services in the event of a disaster
   • Document disaster recovery procedures
4. Carry out system backup
   • Confirm backup schedule meets organisational requirements
   • Ensure system backups are completed according to organisational, scheduling and system requirements
   • Ensure that a secure off-site location for the storage of backup media is provided and used
   • Ensure system backups are recorded according to organisational requirements
5. Restore system backup
   • Ensure system restores are completed when required for system recovery or testing according to organisational guidelines
   • Optimise the restored system according to organisational requirements
   • Ensure system restores are documented according to organisational requirements

Performance Evidence

Evidence of the ability to:

monitor and document system software performance according to vendor and organisational benchmarks

maintain system performance to these benchmarks

use a wide range of features and system tools.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

analyse and describe system software and system tools

outline the key features of change management systems

describe the client business domain

describe the quality assurance practices with regard to supporting system software

identify and describe vendor products and trends in product development.

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